This policy explains how long PawDoc keeps your information. We keep personal data only for as long as necessary for the purposes described in our Privacy Policy, and then delete or de-identify it.
Retention at a glance#
| Data | How long we keep it |
|---|---|
| Account data (email, auth identifiers) | For the life of your account; deleted when you delete your account |
| Pet profiles | For the life of your account; deleted on account deletion or when you remove the pet |
| Uploaded photos/videos | Stored to provide and revisit your analyses; deleted on account deletion (and removable individually at any time) |
| Triage analyses & history | For the life of your account; deleted on account deletion |
| Reminders & in-app preferences | For the life of your account; deleted on account deletion |
| Subscription/entitlement records | While active, plus the period required for accounting/legal compliance |
| Billing/tax records | As required by applicable tax and accounting law — [e.g. 6–10 years; confirm per jurisdiction] |
| Product analytics events | Retained in de-identified/aggregated form; [confirm provider retention window] |
| Crash/error diagnostics | A limited rolling window for debugging — [e.g. 30–90 days] |
| Support communications | A limited period after your request is resolved |
| Backups | Purged on a rolling schedule after deletion from production |
Deletion#
When you delete your account (see Account Deletion), we permanently remove your account and associated data from our active systems, and the data ages out of backups on the rolling schedule above. We may retain a limited set of records where the law requires it or where we have a lawful, disclosed reason (such as fraud prevention or tax compliance); any such records are minimized and protected.
De-identification#
Where we keep information for analytics or to improve the service, we use aggregated or de-identified data that does not identify you wherever practical.
Changes#
If we change our retention practices, we will update this page and the "Last updated" date. Questions: privacy@pawdoc.app.