Attorney review pending. This document was prepared to be accurate and protective, but it has not yet been reviewed by a licensed attorney and is not legal advice. It will be finalized before public launch. Questions: support@pawdoc.app.
We're glad to hear from you. Use the right contact below so your message reaches the correct place quickly.
How to reach us#
| Topic | Contact |
|---|---|
| General support (the app, your account, billing questions) | support@pawdoc.app |
| Privacy requests (access, correction, deletion, GDPR/CCPA rights) | privacy@pawdoc.app |
| Legal notices | legal@pawdoc.app |
| Account deletion | In-app, or see Account Deletion |
In an emergency, do not email us. PawDoc cannot respond to emergencies. Contact an emergency veterinarian or animal poison control immediately — see the Emergency Disclaimer.
Operator (legal notice)#
- Service operator: [LEGAL ENTITY]
- Registered address: [BUSINESS ADDRESS]
- Company/registration number: [REGISTRATION NUMBER, if applicable]
- Contact email: support@pawdoc.app
Data protection contacts#
- EU/EEA representative (GDPR Art. 27): [EU REPRESENTATIVE — to be appointed]
- UK representative: [UK REPRESENTATIVE — if targeting UK users]
- Data Protection Officer: [DPO — only if appointed; PawDoc may not be required to appoint one]
Response times#
We aim to respond to support messages promptly and to privacy requests within the timeframes required by applicable law (for example, generally within 30 days under GDPR and 45 days under the CCPA, with extensions where permitted).
Placeholders. Bracketed details above are placeholders the operator will complete, and the contact addresses must be live mailboxes, before public launch.