PawDocLegal & Trust Center
PawDoc

Legal & Trust Center

Transparency about how PawDoc works, how we protect your information, and the rules that keep pets safe.

Document set v1.0Effective 2026-06-15
PawDoc is not a veterinarian and does not diagnose. It offers general educational information and urgency guidance — an action from "get help now" through "watch and re-check," never a statement that your pet is normal — generated with the help of AI, and always directs you to a licensed veterinarian. In an emergency, contact an emergency vet or animal poison control immediately.

Essentials

Start here.

Privacy Policy

What PawDoc collects, why, who we share it with, how long we keep it, and the controls and rights you have over your information.

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Terms of Service

The agreement between you and PawDoc — what the app is and is not, your responsibilities, subscriptions, AI limitations, and liability.

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Contact & Legal Notice

How to reach PawDoc for support, privacy requests, and legal matters — plus the operator details for this service.

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Safety & AI

How PawDoc helps — and its limits.

Veterinary Disclaimer

PawDoc gives general information and urgency triage — not a diagnosis. It does not practice veterinary medicine and does not replace your veterinarian.

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Emergency Disclaimer

In an emergency, do not wait for or rely on PawDoc. Recognize the red-flag signs and contact an emergency veterinarian or poison control immediately.

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AI Transparency & Limitations

PawDoc's guidance is generated by AI. Here is how it works, what it can and cannot do, and why it is never a substitute for a veterinarian.

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Acceptable Use Policy

The rules for using PawDoc responsibly — what content is allowed, what is prohibited, and how we keep the service safe.

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Billing

Subscriptions.

Subscription Terms

How PawDoc Premium billing works — auto-renewal, pricing, free trials, cancellation, and refunds, all handled through the app stores.

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Your Data & Rights

Privacy controls and regional rights.

Account Deletion Policy

How to permanently delete your PawDoc account and data — from inside the app, or here on the web without needing to reinstall it.

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Data Retention Policy

How long PawDoc keeps each type of information, and when and how it is deleted or de-identified.

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Cookie Policy

How PawDoc uses cookies and similar technologies in the app and on this website, and the choices you have.

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Your GDPR Rights

For users in the EU, EEA, and UK — your data-protection rights and how to exercise them with PawDoc.

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Your California Privacy Rights

For California residents — your rights under the CCPA/CPRA and how to exercise them with PawDoc.

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Children's Privacy

PawDoc is intended for adults and is not directed to children. Here is our policy on children's data.

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